Frequently Asked Questions

Questions About Shipping And Tracking

Will my package be shipped discreet?

Definitely! We would never let your secrets out. Every order that leaves our facility will be in plain packaging with a return shipping label marked “Shipping Department”. 

How long does it take to receive my order?

Standard Shipping packages arrive anywhere from 5 to 8 business days once the order has shipped. You will be provided with an online tracking number via email once your order ships.  

Priority Shipping packages are sent via USPS Priority Mail and arrive within 3-5 business days in most cases. You will be provided with an online tracking number via email once your order ships.

If you decide to create an account with Cupid’s Box during checkout, your orders will be accessible through your account dashboard as well.

For more details please read our shipping policy

How long after I place an order will tracking info be available?

Once your order ships you will receive an email with a tracking number. After you receive this email please allow 24-48 hours for tracking details to become available for your package. 

Why haven't I received an order confirmation or tracking email?

Check your junk mail folder! While we do everything we can to improve email deliverability, some email service providers will redirect unfamiliar emails to your junk/spam folders. 

Tracking says my package has been delivered, but I didn't receive it. What should I do?

Cupid’s Box is not responsible for lost packages. Once the package leaves our warehouse, it is in the shipper’s hands. Please follow your tracking link closely and take the necessary steps to ensure you receive your package. 

Questions About Returns And Cancellations

How do I return a product?

In the event your item is damaged or defective due to a manufacturer defect, we will replace your item free of charge and ship your replacement right away.

To return any items please contact our customer assistance representatives by calling, texting or emailing us. We will help walk you through the easiest way to make the return. 

Call or Text 1-800-304-CUPID

Email [email protected]

For more details please read our full Return Policy

What if I just don't like my sex toy?

Unfortunately we only except returns for damaged or defective products. But we want happy customers. 

If you have any issues with your product please reach out to us. Whether it’s too strong/weak or too big/small, we’ll go out of our way to assure customer satisfaction. Text or email us, we’ll figure something out to make you happy because you are important to us. 

1-800-304-2874

Can I cancel my order?

If you absolutely need to cancel your order after you’ve placed and paid for it, please call or text us immediately. We ship our products fast, many on the same day, so in order to cancel the order we’ll need to hear from you ASAP. 

If the order has already been shipped, it can not be cancelled. 

Questions About Payments And Privacy

How is my information kept safe?

Cupid’s Box respects your personal information and privacy. Any information you give us is stored on a secure server in an encrypted form. Unless requested, this information is accessed only in order to process your orders.

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. When you submit an order with checkboxes for receiving promotional material via email or postal mail filled in, you may receive periodic newsletters or promotional mailings from Cupid’s Box and/or from merchants with products or services that may be of interest to you. When you submit your email address for our opt-in email newsletter, you may receive periodic newsletters or promotional mailings from Cupid’s Box and/or from merchants with products or services that may be of interest to you.

For more information please read our full Privacy Policy

How can I pay? And is my payment discreet?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Venmo! For discreet billing, all purchases will appear as “CB Inc” on your billing statements. 

Does Cupid's Box keep my credit card information?

Any personal credit card information you submit to Cupid’s Box for ordering is encrypted through our network using Secure Socket Layer technology (SSL) 256 bit data encryption as it is transmitted over the Internet. The information then resides solely on a secure server and can be accessed only in reference to fulfilling your order(s) and answering queries.

When you place an order, we’ll ask you to enter your name, billing and shipping addresses, email address, and credit card number with expiration date. Once you have entered this information, your credit card number will always be encrypted so that the number itself cannot be viewed in any of our systems. This information will only be used to process your order. Once your order has been completed, your credit card data will NOT be stored on our server. We will retain only the last five digits and expiration date of your card for order reference purposes.

For more information please read our full Privacy Policy

Questions About Cupid's Cash

What is Cupid's Cash?

The World’s Greatest Rewards Program 

We love our customers and appreciate your business so we’ve created a loyalty program just for you! Cupid’s Cash is a great way to earn reward dollars for every purchase! All you have to do is create a user account with us and start earning Cupid’s Cash with every order you make. We’ll even give you $3 in Cupid’s Cash just for creating an account!

For every $10 you spend with us you’ll receive $1 in Cupid’s Cash and these dollars NEVER EXPIRE so you can use them anytime without worrying about losing what you’ve earned!Cupid’s Cash can also be used to purchase sale items AND can be combined with coupon codes! 

  • Earn $1 in Cupid’s Cash for every $10 you spend
  • Cupid’s Cash never expires
  • Combine Cupid’s Cash with coupon codes and sale items
  • Receive $3 in Cupid’s Cash just for creating your account
  • Accumulate Cupid’s Cash and use towards a future purchase
How do I redeem my Cupid's Cash?

Simple! Just hit the “Apply Discount” button at checkout or in your shopping cart. You can use these points whenever you like or just let them accumulate as you make purchases. Keep in mind Cupid’s Cash never expires!

For more information please check out our Cupid’s Cash Page 

Where can I view my Cupid's Cash balance?

You can view your total Cupid’s Cash balance in your account details page when logged in. Just click on ‘My Account’ to view your earnings!